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Can Artificial Intelligence Help Your Small Business Operate More Efficiently


Despite the stereotype that entrepreneurs only care about money, most business owners will tell you that the most rewarding part of operating a small business is the human interactions, the opportunities to connect on a human level with such a wide variety of people.  No matter what kind of products or services your company offers, small business owners everywhere can agree that entrepreneurship is a 24-7 job.  Even the most ambitious corporate employee or the most conscientious nonprofit worker takes a day off every now and then, during which they do not read their work email even once, but a small business owner’s work is never done.  Artificial intelligence can do a lot more than just help students cheat; if used strategically, it can also help small business owners make many aspects of their work more time efficient, so that they have more time to devote to the tasks that require human intuition.  To find out more about the laws surrounding artificial intelligence in the workplace and for help reviewing contracts you are thinking of signing with artificial intelligence software providers, contact a Washington, D.C. small business lawyer.

Small Business Tasks for Which Artificial Intelligence Is Well Suited

Early on in your business venture, it becomes obvious that there is only so much that one person can accomplish in one hour of work.  The decision to hire additional employees is never an easy one, as it increases your expenses.  What if you could save time for yourself and your current employees by automating certain tasks with artificial intelligence?

In most tasks, bots cannot take the place of humans.  These are some tasks that lend themselves well to automation:

  • Sending reminder text messages about upcoming appointments and payment due dates
  • Posting brief promotional messages on social media
  • Answering routine questions through an online chat function on your website (you should program the bots to forward the questions to a live person when the questions fall outside the scope of the bots’ knowledge)

You will have more time to spend on planning and implementing your plans, and your employees will have more time for hands-on tasks and responding to customers about more complex matters.

Automating Tasks Is Only Part of Your Business Strategy

Using artificial intelligence for routine matters can help your small business save time and money, but it will not, by itself, make your business successful.  Bots are not very good at drawing inferences, so the areas in which they can make accurate predictions are very limited.  They certainly are not very good at resolving interpersonal disputes.  For these higher order tasks, you need your own human brain.  For really challenging issues like breach of contract, negotiating about business debts and major purchases, and entering new legal agreements, you need a business law attorney.

Contact Us About Small Business Strategy

A Washington, D.C. small business attorney can help you avoid and resolve problems in ways that chatbots cannot.  Contact Tobin, O’Connor & Ewing in Washington, D.C. or call 202-362-5900.



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